As the Senior Director of Customer Experience, Hank is dedicated to ensuring customers and partners receive the value they expect when working with Tag1.

Hank has been active in the open-source web since the late ‘90s and began working with Drupal right after the release of Drupal 5 in early 2007. Prior to joining Tag1 in 2023, Hank held strategic leadership positions at ImageX, FFW and Pantheon and has served as an advisor to customers ranging from small nonprofits to the Fortune 50.

Phoenix is a writer and strategist with a passion for translating Tech speak into commonly understood concepts. She brings to the team experience not only in content writing, but graphic design, marketing, and user experience as well.

Along with her husband and three cats, Phoenix resides in Minnesota. Her hobbies include transforming recipes into dairy-free and gluten-free goodness, transitioning lawns into pollinator gardens, and sewing her own clothing.

Lynette has been part of the Drupal community since Drupalcon Brussels in 2006. She comes from a technical support background, from front-line to developer liaison, giving her a strong understanding of the user experience. She took the next step by writing the majority of Drupal's Building Blocks, focused on some of the most popular Drupal modules at the time. From there, she moved on to working as a professional technical writer, spending seven years at Acquia, working with nearly every product offering. As a writer, her mantra is "Make your documentation so good your users never need to call you."

Lynette lives in San Jose, California where she is a knitter, occasionally a brewer, a newly-minted 3D printing enthusiast, and has too many other hobbies. She also homeschools her two children, and has three house cats, two porch cats, and two rabbits.

Lynette has been part of the Drupal community since Drupalcon Brussels in 2006. She comes from a technical support background, from front-line to developer liaison, giving her a strong understanding of the user experience. She took the next step by writing the majority of Drupal's Building Blocks, focused on some of the most popular Drupal modules at the time. From there, she moved on to working as a professional technical writer, spending seven years at Acquia, working with nearly every product offering. As a writer, her mantra is "Make your documentation so good your users never need to call you."

Lynette lives in San Jose, California where she is a knitter, occasionally a brewer, a newly-minted 3D printing enthusiast, and has too many other hobbies. She also homeschools her two children, and has three house cats, two porch cats, and two rabbits.

If Stanford University had been handing out Social Engineering degrees, Peta Hoyes would have graduated magna cum laude. Instead, she leveraged their Mechanical Engineering program as a launch pad for using technology and digital media to build practical solutions for extraordinary people. The one-time entrepreneur and current manager at Tag1 Consulting has finessed all aspects of the website development process for a diverse client list.

What drives her is making technology transparent and usable; creating highly efficient virtual teams; and furthering the mission of game-changing organizations using open source technology.

While managing Tag1's distributed team of unparalleled performance engineers from her home base in New York City, she likes to say that she optimizes the team who optimizes the machines.